RETURN & REFUND POLICY

Effective Date: June 2026

Thank you for shopping with STRX. We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. RETURN ELIGIBILITY

Customers may request a return within 7 days of receiving their order if:

• The product received is damaged.

• The product received is defective.

• The wrong product was delivered.

The product must be unused, unwashed, and returned in its original packaging with all tags intact.

2. NON-RETURNABLE ITEMS

Returns will not be accepted for:

• Used or washed products.

• Products damaged due to customer misuse.

• Products returned without original packaging or tags.

• Customized or personalized products.

• Products returned after the return period has expired.

3. RETURN REQUEST PROCESS

To initiate a return, customers must contact our support team with:

• Order ID

• Product details

• Reason for return

• Clear photos of the product (if damaged, defective, or incorrect)

4. REFUND PROCESS

• Once the returned item is received and inspected, the refund request will be reviewed.

• Approved refunds will be processed to the original payment method used during purchase.

5. REFUND TIMELINE

• Refunds are generally processed within 5–10 business days after approval.

• The actual credit timeline may vary depending on the customer's bank or payment provider.

6. ORDER CANCELLATION

• Orders may be cancelled before shipment.

• Once an order has been shipped, cancellation requests may not be accepted.

7. SHIPPING CHARGES

Shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product delivered by STRX.

8. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs and order details.

9. CONTACT US

For any return, refund, or cancellation-related queries, please contact:

STRX

Email: info.strx@gmail.com

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM (IST)

By placing an order on STRX, you acknowledge and agree to this Return & Refund Policy.