RETURN & REFUND POLICY

Effective Date: August 2026

Thank you for shopping with STRX. We want you to have a smooth and reliable shopping experience. Please read this Return & Refund Policy carefully before placing an order on our website.

1. RETURN ELIGIBILITY

We accept returns only when the product received is:

• Damaged during transit
• Defective or has a manufacturing issue
• Incorrect product received
• Significantly different from the product ordered

To be eligible for a return, customers must contact us within 48 hours of delivery.

The product must be unused, unworn, unwashed, and in its original condition with all original tags, packaging, and accessories intact.

2. SIZE-RELATED RETURNS & EXCHANGES

For clothing and apparel, customers are responsible for selecting the correct size before placing an order.

Size exchanges may be accepted subject to product availability and our approval.

A product that has been worn, washed, altered, damaged, or returned without its original tags and packaging may not be eligible for an exchange or return.

3. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return or exchange unless they are received damaged, defective, or incorrect:

• Products that have been worn or washed
• Products altered or customized at the customer's request
• Products damaged after delivery due to customer handling
• Products without original tags or packaging
• Products returned after the applicable return period

4. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: strxforu@gmail.com

Please include:

• Order number
• Customer name
• Registered mobile number or email address
• Reason for return
• Clear photographs or video of the product, if applicable

Our team will review the request and provide further instructions if the return is approved.

Do not send products back without receiving return instructions from STRX.

5. RETURN SHIPPING

If the return is approved because the product was damaged, defective, incorrect, or an issue occurred due to our fulfilment process, STRX may arrange or provide instructions for the return shipment.

For other eligible returns or exchanges, return shipping charges may apply depending on the circumstances.

6. INSPECTION OF RETURNED PRODUCTS

All returned products may be inspected after they are received.

If the product does not meet the return conditions mentioned in this policy, STRX may reject the return or exchange request.

Products must be returned in the same condition in which they were received.

7. REFUND PROCESS

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be initiated to the original payment method used for the order, wherever technically possible.

Refund processing time may vary depending on the payment provider or financial institution.

8. REFUND TIMELINE

After a refund is approved, it is generally initiated within 5–7 business days.

The amount may take additional time to appear in the customer's bank account, card account, or payment account depending on the payment provider and banking institution.

9. SHIPPING CHARGES

Original shipping charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or incorrectly fulfilled product.

10. ORDER CANCELLATION

Order cancellation requests should be submitted as soon as possible after placing the order.

If the order has not been processed or shipped, we may be able to cancel it.

Once an order has been processed or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

11. DAMAGED OR INCORRECT PRODUCT

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photographs or video showing:

• The product received
• The packaging
• The shipping label
• The damage or incorrect product

We will review the issue and provide an appropriate resolution, which may include replacement, exchange, or refund depending on the circumstances.

12. REFUND NOT RECEIVED

If your refund has been approved but you have not received the amount after the expected processing period, please first check with your bank or payment provider.

If the issue continues, contact us at strxforu@gmail.com with your order number and refund details.

13. EXCHANGE

Eligible products may be exchanged subject to availability.

If the requested replacement size, product, or variant is unavailable, STRX may provide an alternative resolution such as a refund where applicable.

14. POLICY CHANGES

STRX may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

The latest version will always be published on this page with the updated effective date.

15. CONTACT US

For return, exchange, cancellation, or refund-related questions, please contact us:

STRX

Email: strxforu@gmail.com

Website: https://strx.in

Service Area: India

We will make reasonable efforts to review and respond to your request as soon as possible.

16. CUSTOMER ACKNOWLEDGEMENT

By placing an order through https://strx.in, you acknowledge that you have read and understood this Return & Refund Policy and agree to follow the applicable return, exchange, cancellation, and refund procedures described above.