Privacy policy

PRIVACY POLICY

Effective Date: August 2026

At STRX, we respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, making a payment, or contacting our support team.

This Privacy Policy explains how STRX collects, uses, stores, and protects your information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you use our website or place an order, we may collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • City, state, PIN code and country
  • Order details and purchase history
  • Product preferences and interactions with our website
  • Payment-related information required to process your transaction
  • Information you provide when contacting customer support

We only collect information that is reasonably required to provide our services, process orders, provide support, and improve your shopping experience.

2. PAYMENT INFORMATION

STRX does not directly store your complete debit card, credit card, UPI PIN, net banking password, or other sensitive payment credentials on our servers.

Payments may be processed through secure third-party payment gateways and payment service providers.

Your payment information may be processed directly by the applicable payment service provider according to its own privacy policy, security standards, and applicable laws.

STRX may receive limited transaction information such as payment status, transaction reference, payment method type, and order/payment confirmation required to process and manage your order.

3. HOW WE USE YOUR INFORMATION

We may use the information collected to:

  • Process and deliver your orders
  • Confirm payments and transactions
  • Provide order and shipping updates
  • Provide customer support
  • Respond to enquiries and requests
  • Manage returns, refunds, cancellations, and order-related issues
  • Prevent fraudulent or unauthorized transactions
  • Improve our website, products, services, and customer experience
  • Maintain business and transaction records
  • Comply with applicable legal, tax, accounting, and regulatory requirements

We do not sell your personal information to third parties.

4. ORDER AND SHIPPING INFORMATION

To fulfil your order, we may share necessary information such as your name, mobile number, shipping address, PIN code, and order details with relevant courier, logistics, delivery, warehouse, or fulfilment partners.

This information is shared only to the extent reasonably necessary to fulfil and deliver your order.

5. THIRD-PARTY SERVICE PROVIDERS

STRX may use trusted third-party service providers for services such as:

  • Payment processing
  • Shipping and delivery
  • Website hosting and technology
  • Analytics
  • Customer communication
  • Marketing and advertising
  • Fraud prevention and security

These providers may process information according to their own privacy policies and applicable laws.

STRX does not control the privacy practices of independent third-party services.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep your shopping experience functional
  • Remember your preferences
  • Maintain cart and session information
  • Understand website usage
  • Improve website performance
  • Measure marketing and advertising performance

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. MARKETING COMMUNICATIONS

Where permitted and where you have provided appropriate consent, STRX may send promotional emails, SMS, WhatsApp messages, or other marketing communications regarding products, offers, launches, or updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications related to orders, payments, shipping, refunds, or account activity may still be sent when necessary.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Complete and maintain transaction records
  • Handle customer support
  • Resolve disputes
  • Prevent fraud
  • Meet accounting, tax, legal, and regulatory requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of where reasonably possible.

10. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of information where legally permitted
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications

To make a privacy-related request, please contact us using the details provided below.

11. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. FRAUD PREVENTION

We may use customer, order, device, transaction, and website information to detect, investigate, and prevent fraudulent, unauthorized, or suspicious activity.

This may include sharing necessary information with payment providers, logistics partners, fraud-prevention services, financial institutions, or relevant authorities where required or permitted by law.

13. LEGAL DISCLOSURE

We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, government requests, or to protect the rights, safety, property, and security of STRX, our customers, or others.

14. CHANGES TO THIS PRIVACY POLICY

STRX may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this page periodically for the latest information.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: STRX

Website: https://strx.in

Email: strxforu@gmail.com

Service Area: India

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

16. CONSENT

By using the STRX website, submitting your information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.