Shipping policy

SHIPPING POLICY

Effective Date: August 2026

Thank you for shopping with STRX. We aim to provide a reliable and convenient delivery experience for every order placed through https://strx.in.

Please review the following Shipping Policy before placing an order.

1. SHIPPING COVERAGE

STRX currently ships orders across India.

We may be unable to deliver to certain locations where courier services are unavailable or restricted.

2. ORDER PROCESSING

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders are not normally processed on Sundays and public holidays.
  • Processing time may be longer during sales, promotional campaigns, festivals, or periods of unusually high order volume.

3. ESTIMATED DELIVERY TIME

After dispatch, estimated delivery times are generally:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on the customer's location, courier availability, weather, public holidays, festivals, transportation conditions, or other circumstances beyond our reasonable control.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be clearly displayed during checkout before the order is placed.

Any applicable shipping fee will be included in the order total shown to the customer before payment confirmation.

5. ORDER CONFIRMATION

After successfully placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

The confirmation may include details such as:

  • Order number
  • Products ordered
  • Order value
  • Shipping information
  • Payment status

6. ORDER TRACKING

Once an order has been dispatched, customers may receive a tracking link or tracking information through email, SMS, WhatsApp, or other available communication channels.

Customers can use the provided tracking information to monitor the shipment status.

7. DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that the provided mobile number is active and that someone is available to receive the shipment.

If delivery fails because of an incorrect address, unavailable recipient, incorrect contact information, or repeated failed delivery attempts, additional shipping charges or re-delivery arrangements may apply where applicable.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes:

  • Full name
  • Complete address
  • City
  • State
  • PIN code
  • Active mobile number

STRX may not be responsible for delivery delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

9. DELIVERY DELAYS

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Heavy rainfall or natural disasters
  • Public holidays
  • Festivals
  • Courier operational issues
  • Transportation disruptions
  • Government restrictions
  • Remote-area delivery limitations
  • High order volumes
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

10. DAMAGED PACKAGES

If a package appears damaged at the time of delivery, customers should contact STRX as soon as possible.

For damaged products, please contact us within 48 hours of delivery and provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Shipping label photographs
  • A clear description of the issue

We will review the matter and provide an appropriate resolution according to our Return & Refund Policy.

11. LOST OR MISSING SHIPMENTS

If your shipment appears to be lost, delayed unusually, or marked as delivered but has not been received, please contact us with your order number and tracking information.

STRX may coordinate with the relevant courier partner to investigate the shipment status and determine the appropriate resolution.

12. DELIVERY TO REMOTE AREAS

Orders shipped to remote or difficult-to-service locations may require additional delivery time.

Courier availability and delivery timelines may vary depending on the PIN code and serviceability of the destination.

13. ORDER CANCELLATION AFTER DISPATCH

Once an order has been processed or dispatched, cancellation may not be possible.

If the order has already been shipped, customers may need to follow the applicable return procedure after delivery.

Please refer to our Return & Refund Policy for further information.

14. CONTACT US

For shipping and delivery-related questions, please contact us:

STRX

Email: strxforu@gmail.com

Website: https://strx.in

Shipping Coverage: India

We will make reasonable efforts to assist you with your shipping-related enquiry.

15. POLICY UPDATES

STRX may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable requirements.

The latest version will always be published on this page with the updated effective date.